FAQ

While many veterinary clinics focus on getting you in and out of the clinic as quickly as possible, we are all about customized care. We take the time to learn about each pet and then provide care and a medical approach tailored to your pet and family's needs.

We are also one of only a few Fear Free Certified clinics in the state of Michigan. Read more about what this means on our Fear Free page.

Wellness Exams - Check-ups that are scheduled annually so we can keep your pet happy and healthy, and also get to know your pet's "normal." Learn more about Wellness Exams.

Medical Appointments - Intended for pets experiencing chronic concerns. Learn more about Medical Appointments.

Technician Appointments - About 20 minutes in length and best for services like nail trims, anal gland expressions, allergy injections, and more. Learn more about Technician Appointments.

Emergency Visits - These can be scheduled the day of or the next day via our Patient Portal. Emergency visits are for when your pet is experiencing acute symptoms. Learn more about what to expect with Emergency Care.

Day Admission Appointments - When all same-day appointments are booked or you can't find a time that works for you and your concern is urgent, call the office to request a Day Admission Appointment.

Surgery & Hospitalization - For surgical care including routine surgeries like spays and neuters as well as advanced surgeries. Learn more about Surgical Care and our hospitalization process.

Yes. In order to keep our patients, you, and our team safe, CCAH is still a fully masked facility. We also ask clients to be masked during interactions with our team. Our goal is for everyone to feel safe while seeking and providing veterinary care. We also have an updated HVAC system, in-room medical-grade air filters, and we screen employees and clients for illness upon arrival. As the world attempts to move on during this pandemic, we appreciate your cooperation and understanding.

We have eliminated our lobby in order to prevent additional stress for pets and parents as well as to limit exposure to sick pets. When you arrive for your pet's appointments, please begin online check-in from your car (button on our homepage as well) and then wait for a medical team member to contact you.

Although our normal business hours are Monday through Friday, we have 24 hour hospitalization with staff present in a calm, quiet environment. Pets who stay overnight receive individualized comfort and care along with their required medical attention.

Additionally, outside of or normal business hours, we triage our patients 24 hours a day 7 days a week to discuss pet emergencies and offer emergency telemedicine (virtual) consults.

We use the FAS Scale (which stands for Fear, Anxiety, Stress) to assess pet behavior at the hospital. If your pet is exceptionally fearful of veterinary visits, please know that we will most likely start with a pet-free consultation to discuss the idea protocol to safely care for your pet.

If you feel your pet may be high FAS, please download our FAS Assessment PDF and then if your pet has a score of 3-5, call our clinic to discuss an appointment.

A veterinary team member who is Fear Free certified wants your pet to be less anxious when s/he comes through the door of the clinic. Preparation for this starts at home with you, the pet parent.

Fear Free doesn’t mean that your pet will never experience discomfort at the veterinarian as he may be injured or ill, but it does mean that we'll make every effort to reduce fear, anxiety, and stress related to examinations and procedures.

Learn all about our Fear Free Vet Visits here.

If you feel our team deserves appreciation, please share your positive experience on Google Reviews or social media. If you have concerns or constructive feedback, please give us the opportunity to help by calling or emailing us.

Yes! We are currently seeking Veterinarians (DVMs) and Veterinary Technicians to join our dedicated, compassionate team. If you are looking for one of these roles in the Ann Arbor, MI area we’d love to hear from you. Learn more about applying for a position at CCAH.