Our Policies

PAYMENT

Payment is required at the time of service unless the client has been notified by CCAH of other payment stipulations (such as a requirement to pre-pay for services or another payment option.) Payments accepted are Discover, Visa, Mastercard, American Express, Scratchpay, and Care Credit. Absent an alternative arrangement with CCAH, accounts older than 90 days will be turned over to a collections agency.

PRESCRIPTIONS

Please note that we do not accept returns on prescriptions. This is in accordance with section R338.503 of Michigan's Administrative Code that states that prescription drugs that have been dispensed and have left the control of the pharmacist must not be returned or exchanged except in instances of 1) the wrong medication being dispensed to the patient or 2) a drug recall.

We have several options available for filling prescriptions. They are as follows:

Medications prescribed with an appointment may be filled same-day in-house or the client may take a written prescription with them.
Our online web store may be used to order the necessary prescriptions and have them shipped directly to the client.
Allow 72 hours lead-time for all prescription refills. This applies to both:
1. medications we stock and fill for the client onsite, and
2. paper prescriptions for the client to pick up and take with them to their local pharmacy to be filled.
We understand everyone forgets at times, so we offer a same-day refill for an additional $10 convenience fee.
If the client requires the prescription to be called into a pharmacy, we will offer this on a time-available basis and for a $30 technician service fee.
↳ Please understand we strongly discourage this as we cannot guarantee the actions of outside pharmacies.

CANCELLATION AND NO-SHOW POLICIES

Last minute cancellations and no-shows prevent us from providing care to other patients. We understand that things come up and urge our clients to please notify us as soon as possible if they are unable to make their scheduled appointment time. Should a client need to cancel last minute or if they do not show up for their appointment, the following cancellation or no show fees will be assessed:
- Appointments cancelled with less than 24 hours' notice are subject to a $30 fee.^
- Surgeries cancelled with less than 24 hours' notice are subject to a $150 fee.^
No shows for appointments will be charged the full amount of the services scheduled. For example, if the appointment is for a wellness exam, the amount of the services would be the exam fee and does not include the fees for product charges such as vaccines, bloodwork, nor biohazard fees.
No shows for surgeries will be charged the full amount of the services listed as “low” on the surgical estimate. For example, if the estimate has a low of $500 and a high of $750, the fee will be equal to the $500 low estimate for services. The estimate for non-service items, such as anesthetic injectable medications are not included when calculating the no-show fee.

^Note: if appointments are cancelled due to contagious illness, cancellation fees may be waived.

CONCERNS

In order to help improve services at CCAH, we ask that clients agree to address all of their concerns regarding the clinic directly to the appropriate CCAH personnel so that CCAH will be given the opportunity to address and/or rectify the concerns.

COMMUNICATIONS

CCAH communicates important pet information, product recalls, wellness reminders, and urgent clinic updates (closures, electricity outings, and special events) via EMAIL. The client agrees to update their email address and understands that they are responsible to read emails sent to them from CCAH in order to stay informed about their pet’s medical needs and clinic information.

ESTIMATES

Estimates of the costs for veterinary services is available upon request. Clients are encouraged to discuss all fees attendant to such care before services are rendered and during this pet's ongoing medical treatment. In the event a pet is hospitalized for more than twelve hours and the attending doctor is unable to reach the client, the client understands that it is their responsibility to call the hospital at least every 12 hours to inquire as to the medical status of their pet and the fees incurred for medical services up to that day.